Shipping policy

When can I expect to receive my shipment?

Orders are prepared and packed within 1-3 business days at the warehouse (from the time you place your order). Then the order is shipped by Standard Shipping, normally it will take 7 - 15 business days, the order will arrive.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

What are your shipping rates?

We have a fixed shipping rate of $4.99 USD to USA and $6.99 USD to worldwide.

Which countries do you ship to?

We currently support shipping to United States, United Kingdom, Australia, Canada, Germany, Italy, France, New Zealand, Belgium (excluding islands, Alaska, and military addresses). If you're shopping from outside these locations, we'd love to assist you too! Just drop us a quick email at support@bibliobloom.com before making your purchase so we can explore the best shipping options for your unique location.

How can I change my Shipping Address?

Your order is only eligible to be modified within 02 hours of placing the order. You may contact us via support@bibliobloom.com to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us support@bibliobloom.com

 

* Note in case the packages cannot be delivered due to receipt of goods

In certain instances, our shipping partners face challenges reaching your doorstep (for example: if you're not home, lack a mailbox, or if feel there's no secure spot for the delivery). Not to worry though – If this happens, your order will be securely held at the nearest PO for your convenience. Kindly assist us by getting in touch with the PO to arrange for the pickup of your order. As a token of appreciation for your cooperation, we'll be refunding 50% of the shipping fee.

Please be aware that the PO can only hold the package for a limited time, approximately one week. If there's no contact made within this period, they will proceed with disposal. So kindly ensure prompt communication with the PO to secure your order. We won't be able to assist or take responsibility if the package is not collected within the specified timeframe.