The Worst Case I’ve Ever Seen – And What We Did About It

So, this isn’t easy for me to talk about. But you deserve to know.

One time, I got a complaint - an angry one. The customer was furious, saying their vase arrived broken. I’ll admit, I was taken aback. Sure, we’ve had the occasional chip here and there, but this?

Then I saw the picture.

May it rest in peace.

It was the first time I had ever seen one of our vases in that state.

A complete heartbreak in ceramic form. I could feel the customer’s frustration just looking at it, and honestly, I understood. If I had been waiting for a book vase I was excited about, only for it to arrive in that condition, I’d be just as upset.

So, we fixed it.

The first thing we did was send a replacement immediately. No delays, no back-and-forth. A new vase, on its way. But I wasn’t about to stop there. This wasn’t just about making it right for one customer—it was about making sure no one else had to go through that.

After that, we went through everything. Packaging. Couriers. Every step of the process. We made changes, reinforced what needed to be reinforced, and tightened every detail. Since then, broken vases have become rare. Most arrive exactly the way they should—beautiful, safe, and ready to be filled with flowers and stories.

But if it ever happens again, here’s my promise to you: If your vase arrives broken, incorrect, or missing, we’ll send a replacement. No returns needed. No stress.

I know ordering something special should feel exciting, not worrisome. That’s why you can shop with confidence. If anything goes wrong, we’ll take care of it.

So if you've been thinking about getting one, this is the time. Every design is in stock now - choose your favorite, and we’ll make sure it reaches you safely.

And that picture? It was a wake-up call - proof that we had to do better, always. It pushed us to be better, to make sure every vase arrives safely and every mistake gets made right.

Sincerely,
Irene
Founder of Biblio Bloom